Keeping Your Card Information Safe
Though the chances that you will face card fraud are still low, plastic card compromise is always a possibility. While there is no way that we, or any other financial institution, can stop merchant databases from being compromised, ActorsFCU has taken steps to ensure that any inconvenience you may face will be minimized.
Personal Identification Number (PIN)
You are assigned or may choose a four-digit code – a Personal Identification Number (PIN) — that must be entered for any PIN transaction. We recommend that you never disclose your PIN to anyone. If you think someone may have watched you enter it, or if you gave it out and regret it, you can stop by Member Services to change it anytime and as many times as you like.
Activating Your Card
Card activation protects you from fraudulent use of a new card that you haven’t yet received. Cards are shipped to you in “inactive” status, with an assigned PIN sent separately. Activation steps must be taken using information that is known only to you by calling a toll-free number and providing personal data.
Card Verification Values (CVV)
In order to protect transactions that take place over the Internet, by mail, by fax, or over the phone—anytime you’re not there in person—merchants will often ask for the Card Verification Values (CVV). The three-digit CVV security code follows the signature panel on the back of your card.
Name matching compares the name on the magnetic stripe of your card with the name we have on file for you. Mismatches prompt transactions to be declined.
Address verification allows merchants to verify your billing address during transactions where you are not physically present, such as those made over the phone, by fax, mail, or online.
With every transaction, we ensure that the expiration date embossed on your card matches the expiration date we have on file for your card.
We place your card on inactive status when we notice you haven’t used it within the last 12 months. Just call Member Services whenever you want to start using it again.
ActorsFCU has set in place daily spending limits and daily transaction limits to protect your account in the event of any compromise.
Falcon Fraud-Detection System
ActorCash VISA Debit Cards and ActorsFCU’s VISA and MasterCard credit cards are protected by the Falcon Fraud-Detection System. Our agents at Falcon will contact you in the event that suspicious activity is detected on your VISA Debit Card, VISA credit card, or MasterCard. On rare occasions, if our agents are not able to contact you to verify a transaction is yours, it is possible that this system will prevent you from making a legitimate purchase that is out of your normal activity pattern. If that happens, just follow the directions below.
If you receive a call from Falcon regarding your ActorCash VISA Debit Card, call
888.241.2440 (in the U.S.)
909.941.1034 (outside the U.S.)
If you receive a call from Falcon regarding your VISA or MasterCard credit card, call
If you have not received a call from Falcon and are unable to use your card for any reason, call
ActorsFCU at 212.869.8926, option 6
Remember: it is important that you keep your contact information—home and cell phone numbers, and address—up-to-date with ActorsFCU so that we may serve you efficiently and promptly.