Reporting and Resolving Fraud and Identity Theft

If your card has been lost or stolen, or if you suspect that you’ve been a victim of fraud, it’s important that you take immediate action. ActorsFCU will do everything we can to resolve any issues, including closing and re-issuing new cards, and your immediate action will help us help you.

WHAT TO DO AND WHEN

If your VISA Debit Card is lost or stolen:

Call 212.869.8926, option 6, during regular business hours, or 800.754.4128 anytime. Outside the U.S. call 574.266.0568.

If your ATM Card is lost or stolen:

Call 212.869.8926, option 6, during regular business hours

To replace your VISA Debit Card or ATM card:

Replacement Card Request Application

If your credit card is lost or stolen:

For VISA: Call 800.VISA911 (800.847.2911) from anywhere in the world; or call, 410.581.9994 collect
For MasterCard: In U.S. call 800.MASTERCARD (800.627.8372); outside the U.S. call 636.722.7111

To report unauthorized activity in your account:

Follow the steps in the Fraud Action Package

To report lost or stolen checks:

Call Member Services at 212.869.8926, option 6, to stop payment or to place holds on your accounts

To report an unauthorized ACH withdrawal:

Call 212.869.8926, ext. 307.  You will need to fill out an
ACH Withdrawal Affidavit and fax it to 212.278.8655
(ACH Member Services)

For help with merchant disputes:

Follow the steps in the Merchant Dispute Procedures

To report fraudulent emails:

Forward the email to mservices@actorsfcu.com (don’t change the email in any way, including the subject line)

If you entered personal information after clicking on a link from an email scam:

Call ActorsFCU immediately at (212) 869-8926, option 9

REPORTING IDENTITY THEFT

If you believe you’ve been scammed, file your complaint with the Federal Trade Commission (FTC, the nation’s consumer protection agency) at ftc.gov, and then visit the FTC’s Identity Theft website at www.ftc.gov/bcp/edu/microsites/idtheft/

RESOURCES

The Federal Trade Commission works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them.

To file a complaint or to get free information on consumer issues, visit ftc.gov or call toll-free, 1.877.FTC.HELP (1.877.382.4357).

FTC’s Identity Theft website: ftc.gov/bcp/edu/microsites/idtheft/

Email Scams: Find out about other ways you can avoid email scams and deal with deceptive spam at ftc.gov/spam.

Updates on Email Hoaxes: For the latest information on email hoaxes visit Symantec.

Credit Bureaus: Contact one of these three agencies if you have received an adverse-action notice, need to dispute information on your credit report, or need to place alerts after you’ve experienced fraud or identity theft:
Equifax: 800.525.6285
Experian: 888.397.3742
TransUnion: 800.680.7289

Mail Fraud: If you believe your mail was stolen or redirected, notify the U.S. Postal Inspection Service at your local post office.

Social Security Fraud: If you believe someone is using your Social Security Number for fraudulent purposes, call (800) 269-0271.

Department of Motor Vehicles (DMV): If you think someone is trying to get a driver’s license or identification card using your name and information, contact your local DMV at dmv.org.