Merchant Dispute Procedures

Print this page

Please follow the procedures listed below if you have a dispute with a merchant regarding any of these issues:

  • a merchant didn’t deliver on promised services
  • you didn’t receive something you ordered
  • an incorrect amount was debited by a merchant, or
  • you returned something and the merchant didn’t credit your card
A. First, check your ActorsFCU account to find out how, when (date), and where the transaction took place, as well as the amount of the transaction.

B. Next, contact the merchant directly to try to resolve any dispute regarding the transaction. You must do this within 60 days of the original transaction.

C. If you are not able to resolve the dispute with the merchant, fill out the Notification of Disputed Transaction form below or contact ActorsFCU’s Fraud Management Department at 212.869.8926, ext. 619, within 75 days from the date of the transaction. We will take steps, at that time, to help you resolve the situation. You must supply us with proof (emails, letters, etc.) that you’ve made attempts to resolve the dispute on your own with no results before we can help you.

Submit Dispute

Back to top