Fraud Action Package

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If you believe an unauthorized transaction has been made with your VISA Debit Card or ATM card:

1. First, check your ActorsFCU account to find out how and where the transaction(s) took place, and the amount(s). Try to determine if the charge(s) is yours.

2. If you believe the charges are not yours, contact our Fraud Management Department at 212.869.8926, Option 6, Monday through Friday from 9:00 AM to 8:00 PM, or 800.754.4128 anytime. Outside the U.S. call 574.266.0568.  We will block your VISA Debit Card or ATM card and reissue a new card.

3. ONLY if an unauthorized transaction has posted, complete the Fraud Claim Form

Once we have the necessary documents, our processors will begin an investigation. ActorsFCU may issue your account a provisional credit if the charges in question are deemed fraudulent. However, if any of the charges are found to be yours—or if a merchant voluntarily reverses a charge—the provisional credits for those amounts will be deducted from your account.

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