Frequently Asked Questions
How do I make a payment?
The easiest and fastest way to make a payment will be by using either your online banking access or the Actors FCU mobile app.
Additionally, you can make a payment over the phone by calling 1-646-867-6906.
- If paying by check:
When your new statement arrives, please include your payment stub with your check as usual, and mail to the new address provided on your stub.
- If paying electronically (via a bill pay service, automatic debit, or transfer from another bank):
Update your account information, payment address, or transfer request information when the first statement for your new card arrives.
What will happen to my rewards points?
Future enhancements are being made to offer you even more rewards than ever, in the meantime please note the following:
- Any points already earned WILL be transferred to your new credit card.
- You will continue to earn rewards points following the conversion, however, as we update our systems the points earned in March, April and May will not be reflected in your account until June. After this point, all earned rewards will continue to be posted to your account on a monthly basis.
- To register your new and continue monitoring and redeeming your rewards points, visit www.dreampoints.com/actorsfcu/
What about scheduled payments or recurring monthly charges?
Since an entirely new card is being issued, it is extremely important to update your account information on all recurring charges or credits that you have authorized on your Actors FCU credit card.
As a helpful reminder, these are some of the more common types of recurring payments which may apply to you: Prescriptions, Utility Bills, Online Merchants (i.e.: Amazon, PayPal), Mobile Merchants (i.e.: iTunes, AppStore), Insurance Premiums, Memberships, Subscriptions, etc.
Please Note: Transactions that normally post before 03/20/22 will still occur on your existing card. Payments scheduled on or after 03/20/22 will no longer post with your old card information.
You must update your payment information accordingly!
We apologize for any inconvenience during this necessary transition; however, we look forward to the coming months and being able to offer our members an industry leading credit card program! Once you activate your new card, you may immediately begin to take advantage of a host of new features available to you!
Our teams are working hard to bring you additional enhancements in the coming months which will be communicated as they become available. You can look forward to significant improvements to our rewards program, online banking and mobile app features, card management and self-service options, 24/7 call center support, 24/7 fraud monitoring & protection, and much more!
As always, we thank you for being a valued member of Actors FCU, and we look forward to meeting your needs!