As of January 17, 2023
Recently, we updated you about suspicious debit card activity that is impacting many financial institutions. We were informed that the unauthorized merchant was cut off from attempting any more transactions. We believe only a small number of those attempts actually posted transactions successfully. Potentially compromised cards have been identified and blocked. We understand the urgency of this matter and are working to reissue any compromised cards, waiving the requirement to submit a debit card reorder form. Please continue to monitor your account and in cases where a posted transaction has gone through, please report the activity and we will process a claim to rectify the matter.
ONLY if an unauthorized transaction has posted and you need to file a claim, please visit our Fraud Action Page for the fastest resolution.
Again, we thank you for your patience, as we are making every effort to assist those who have been impacted and we’re experiencing high call volumes with longer wait times than usual.
As of January 9, 2023
Over the weekend, our fraud monitoring program saw an increase of suspicious activity stemming from certain online retailers. While a large number of unauthorized transactions were attempted, at this time it appears most transactions were blocked or denied. As a result, while these debit cards may be considered compromised, there are very few confirmed cases where funds were debited from accounts. As we continue to research and gather details, we want to reassure our members that there has not been a data breach of Actors Federal Credit Union; your personal and account information remain protected. Rather, our fraud monitoring program recognized suspicious debit card activity originating from certain online retailers and was able to block or deny most fraudulent transactions.
Where there are pending transactions, no action is necessary, as they are likely to release. We are working to reissue any compromised cards and waiving the requirement to submit a debit card reorder form. However, we urge you to monitor your account and in cases where a posted transaction has gone through, please report the activity and we will process a claim to rectify the matter.
ONLY if an unauthorized transaction has posted and you need to file a claim, please visit our Fraud Action Page for the fastest resolution.
Additionally, please take this time to download our CardNav app if you haven’t already. This tool enables you to manage your debit and credit cards directly, set notifications for account activity, and even temporarily disable your card. PLEASE NOTE: you will only be able to register/manage a new or active card within the CardNav app. If your card is already blocked/inactive, do not attempt to register it, as it will not work.
We ask for your patience, as we are making every effort to assist those who have been impacted and we’re experiencing high call volumes with longer wait times than usual.
Please check back for further updates.