ActorsFCU News

September 28, 2015

Important Information on Falcon Fraud Alert System

As part of our continuing effort to bring the best technology and service to our members, we've upgraded our Fraud Detection and Notification System. The updated system will provide more immediate attention to notify our members faster when fraud is suspected.


The notification portion of the system includes a state-of-the-art automated assistant to help our members review transactions and confirm their spending activity on ActorsFCU-issued credit and debit cards.


If you receive a notification call from our automated assistant (we call her "Jill"), please work with her to answer questions regarding recent card activity.  Please also be aware that our Card Member Security team, providing fraud alert management, is available 24 hours a day, 7 days a week, should you need assistance from a live agent.


If suspicious transactions are identified as fraudulent, calls will be transferred to our member support team at Card Member Security to help you take the necessary precautions to protect your cards and related accounts.  If the recent activity is legitimate, members will be able to close the case with the phone attendant using their touch-tone phone.