Over the weekend, security maintenance took place. If you downloaded the CardNav app prior to August 13th, you will need to install the new version of the CardNav app (not Actors FCU mobile app), as the old version no longer works. If you don’t have the CardNav app already, we strongly recommend you install it now to manage and protect your debit and credit cards from fraud.
There will be no changes in functionality, but the system will be updated. Please refer to the user guide if you have any questions.
Use it for Protection from Debit and Credit Card Fraud:
- Receive near-real-time notifications to alert you any time your card is used
- Turn your card on and off with one touch
- Choose when and where your card can be used, including dollar limits (your phone’s GPS allows you to set limits by location or region)
Use it as a Management Tool:
- Turn on the threshold feature, choose types of merchants, control transaction types
- View balances and transactions
- Transfer funds between accounts linked to your card
- Search for nearby ATMs
Protecting Your Money Together!
You may not be aware but debit and credit card fraud is a cost to you, whether you're the actual victim or not. Though the loss may not come out of your pocket directly, it costs your credit union more than $100,000 a year that could be used for your benefit and the benefit of other members. When you're the actual victim, you pay twice—in credit union resources and in your time and effort (and paperwork) to recover your money.
The Actors FCU CardNav app helps to stop thieves in their tracks. PLEASE USE IT! We’ve made it easy with a one-time set up on your smartphone that will help prevent fraudsters from accessing your card. If you do nothing but turn on alerts so you know when your card is used, you'll make a huge difference. We're all in this together.
“I downloaded CardNav—not because I thought it was that important for me but because the credit union suggested it. It was easy. I entered my debit cards and my husband’s into the app and turned on the alerts for “All Transactions.” This would let me know whenever any of our cards was used. I'd get an almost immediate “ding” on my phone and a screen showing me the pending charge. It was kind of fun, especially when I told my husband I could track his daily travels through his debit card usage. We had a laugh at that!
Then we went to Italy. One night my phone “dinged” three times in a row. I checked my CardNav app and three ATM withdrawals had been made in San Diego, CA. Someone had gotten one of our cards and its PIN and was withdrawing money, as much as they could.
I immediately used CardNav to turn the card off. They tried to use it a fourth time at the same location and were denied. They had drawn the daily limit imposed by the credit union. But they tried again the next day—in two different locations in another state and once in even another state (they must’ve been part of a ring)—but because I had turned the card off, they got nothing more. Just for my comfort, I then turned on an even stronger level of protection on our other cards—“My Location”—which meant no one could use our cards unless they had my cellphone with them.
We didn’t lose any money because the credit union covers fraudulent usage, but it felt really good to stop the thieves. They were stealing—from all of us—and for once I had the power to stop them before they took more. There are even more levels to CardNav and I’m going to learn about all of them.” — Cynthia Sophiea, member since 1977
There's Touch ID access on your smartphone. Watch the video for easy set-up.
If you don't have a smartphone, you can still protect your card when you’re heading out of town, in the U.S. or abroad. Make sure you let us know your travel plans—to keep your card protected and in action.