Lost or Stolen
VISA Debit
Call 212.869.8926, Option 6
Monday through Friday from 9:00 AM to 8:00 PM Eastern Time
800.754.4128 anytime.
Outside the U.S. call 574.266.0568.
For the fastest and most secure processing, please log into the Mobile App or Mobile Banking and fill out the Digital Debit Card Request Form.
Alternatively, you can complete and return the fillable Debit Card Request Application to Member Services. Please be sure to print, sign, and submit the completed form along with a copy of your identification. You may provide this form via email to Member Services at mservices@actorsfcu.com or by visiting one of our branch offices. (We no longer replace ATM cards.)
VISA® Credit Card
Call 800.VISA911 (800.847.2911) from anywhere in the world; or 410.581.9994 collect
Checks
Call Member Services at 212.869.8926, Option 6, to stop payment or to place holds on your accounts
Debit Card Fraud and Disputes
Follow the Dispute Procedures
Unauthorized Account Activity
Follow the steps in the Fraud Action PackageUnauthorized ACH Withdrawal
Call 212.869.8926, ext. 307. Fill out an ACH Withdrawal Affidavit. To return your completed application (with wet signatures), email us at Invite@ActorsFCU.com to request a secure file transfer. We will email you back from a secure email service, which will allow you to submit all required forms and documents with sensitive information.Fraudulent Emails
Forward the unedited email to mservices@actorsfcu.com (don’t change the email in any way, including the subject line)
