If you believe an unauthorized transaction has been made with your VISA Debit Card or ATM card:
2. If you believe the charges are not yours, contact our Fraud Management at 212.869.8926, Option 6, Monday through Friday from 9:00 AM to 8:00 PM Eastern Time, or 800.754.4128 anytime. Outside the U.S. call 574.266.0568. Please click here to fill out the Debit Card Request Application.
3. ONLY if an unauthorized transaction has posted, complete the Fraud Claim Form.
Once we have the necessary documents, our processors will begin an investigation. ActorsFCU may issue your account a provisional credit if the charges in question are deemed fraudulent. However, if any of the charges are found to be yours—or if a merchant voluntarily reverses a charge—the provisional credits for those amounts will be deducted from your account.